Overview
What catalog data structures does the connector sync?
Products, variants, images, metafields, categories, and related products.
What happens if a product already exists in BigCommerce?
The connector updates an existing product if a product link exists in the product mapping. Otherwise, it creates a new product.
How can I filter products that I need to sync?
Products can be filtered in four ways - Status, Completeness, Frequency filter and Advance Search (JSON).
Do I get an email notification upon sync completion?
Yes. An email notification is received upon sync completion.
Do I get an error report when there are failures?
Yes.
Can I schedule sync jobs?
Yes.
Can I re-sync failed items?
Yes.
Can I control which attributes to sync?
Yes, via mapping configuration.
Do you offer a free trial?
Yes.
Can the connector be customized for my business use cases?
Yes.
Product Sync
What makes a product eligible for creation in BigCommerce?
Product must have a Name, Type, Price and Weight in Akeneo and be configured on the connector to sync to BigCommerce.
What fields are created when a product is synced?
Product Name, Type, Price, Weight, Description, Images, Variant fields, Custom Fields, Metafields and more.
Can I customize product URLs during creation?
Yes, via attribute mapping.
What happens if the product already exists in BigCommerce?
The connector updates the existing product instead of creating a duplicate.
Does the connector assign categories during product creation?
Yes, based on category assignment to a product in Akeneo.
Can I control which products are created?
Yes, using channel scope, completeness, Frequency Type and Advanced Search JSON filters.
What happens when I update a product in Akeneo?
Only updated fields are synced to BigCommerce.
Are product updates real-time?
The connector supports scheduled, incremental, or manual sync.
Can I update specific products only?
Yes, targeted sync is supported.
Can I prevent certain fields from being overwritten?
Yes, using selective attribute mapping.
What happens if BigCommerce data is edited manually?
It may be overwritten depending on configuration(whether the edited attribute is mapped).
Can products be deleted from BigCommerce via the connector?
The connector doesn't support deletion of products from BigCommerce.
Can the connector sync three level products?
Yes, the connector can synchronize three level products.
Variant Sync
How are variant attributes mapped?
Variant attributes are mapped under Variant Mapping on the connector.
What happens when variant data is updated in Akeneo?
Variant fields like price, SKU, and attributes are updated in BigCommerce.
Can I add new variants after initial sync?
Yes, new variants can be added and synchronized to BigCommerce after initial sync.
Can variants be deleted in BigCommerce when deleted from Akeneo?
No, the connector doesn't delete variants in BigCommerce.
How are images created in BigCommerce?
Images are pushed from Akeneo media attributes.
Can I sync multiple images per product?
Yes, multiple images per product are supported.
Can images be assigned to variants?
Yes, variant-level images are supported.
What happens when an image is updated in Akeneo?
The image is replaced or updated in Shopify.
Can I control image order?
The connector syncs images in the same order as of the image mapping on the UI.
What happens when an image is removed in Akeneo?
It is removed from BigCommerce.
What data can be created as metafields?
Any mapped Akeneo attribute.
Can I create metafields for products and variants?
Yes, both are supported.
What happens when metafield data changes?
Updated values are synced to BigCommerce.
Can I transform values before synchronizing?
Yes, transformation rules are supported.
Can I sync multi-select attributes?
Yes.
What happens when a metafield value is removed in Akeneo?
The metafield is cleared or removed from BigCommerce.
Category Sync
How are categories created in BigCommerce?
Akeneo channels are mapped to BigCommerce storefronts on the connector.
What category data is created?
Name, description, image and SEO details.
What happens when category data changes in Akeneo?
Category details are updated in BigCommerce.
How are product assignments updated?
Product assignments are updated based on product assignment changes in Akeneo.
What happens when a category is deleted in Akeneo?
The category is retained in BigCommerce as the connector doesn't delete categories.
Common Errors
What happens if a sync fails?
Errors are logged and visible in reports under Sync Status tab against each sync job.
Where can the errors be viewed?
Errors are captured in a failure report and this will be available for download against any sync job that has failed.
Why is my product not syncing?
A product doesn't sync usually due to completeness, filters, or mapping issues.
Why are images not syncing?
Images don't sync due to mapping, limitation or access issues.
Why are metafields missing?
Metafields might miss because of mapping issues or when the values are absent in Akeneo.
Why does the failure report say Product Name is required?
The product name is either not mapped or its value is absent in Akeneo.
Why does the failure report say Product SKU is a duplicate?
BigCommerce requires every product to have a unique SKU.
Can the connector handle large catalogs?
Yes, the connector can handle large catalogs.
How are BigCommerce API limits handled?
Through batching and throttling.
How much time does the connector take to sync 1000 SKUs?
The sync time depends on factors such as product complexity, attribute count, images, API limits, and network performance. On average, syncing 1000 SKUs may take less than a minute under normal conditions.
Process
Will you support my customization needs?
Yes, we can implement any custom, including complex, requirements. Just contact us at
sales@striketru.com with your customization requirements.
What is the setup time needed for the connector?
You can install the connector from the BigCommerce app marketplace with a few clicks. The connector can then be configured in a few minutes. You can then start to sync product data from your Akeneo PIM into BigCommerce with a couple of clicks. The setup and sync process is quick and easy enabled via configuration screens on the UI. Read the Quick Start guide
here.
Others
I am using the older version of Akeneo software, will the connector work for me?
Our connector is compatible with all Akeneo editions (CE, EE, and Cloud Flexibility/Serenity) version 2.x or higher. We highly recommend that you use the latest Akeneo version. If you need help upgrading to the latest version, contact us for help.