Product Sync
What makes a product eligible for creation in Shopify?
Product must have a Title in Akeneo and be configured on the connector to sync to Shopify.
What fields are created when a product is synced?
Title, description, handle, images, variants, metafields, collections, and more.
How are product handles generated?
Based on mapped attributes like product name or custom field.
Can I customize product URLs during creation?
Yes, via attribute mapping and transformation rules.
What happens if the product already exists in Shopify?
The connector updates the existing product instead of creating a duplicate.
Can I assign collections during product creation?
Yes, based on category assignment to a product in Akeneo.
Can I control which products are created?
Yes, using channel scope, completeness, Product SKUs and Product Model IDs filters, Frequency Type and Advanced Search JSON filters.
What happens when I update a product in Akeneo?
Only updated fields are synced to Shopify.
Are product updates real-time?
The connector supports scheduled, incremental, or manual sync.
Can I update specific products only?
Yes, targeted sync is supported.
Can I prevent certain fields from being overwritten?
Yes, using selective attribute mapping.
What happens if Shopify data is edited manually?
It may be overwritten depending on configuration(whether the edited attribute is mapped).
Can I control product status (active/draft)?
Yes, status can be mapped from Akeneo.
What happens when a product is disabled in Akeneo?
It can be unpublished or removed in Shopify.
Can products be deleted from Shopify via the connector?
The connector doesn't support deletion of products from Shopify.
Can I archive instead of deleting products?
Yes, by modifying the status to draft/unpublished.
Variant Sync
How are variants created in Shopify?
Akeneo product models map to Shopify variants.
How are variant attributes mapped?
Attributes like size and color become variant options.
Can I control variant option order?
No, the connector doesn't allow to control variant option order.
What happens when variant data is updated?
Variant fields like price, SKU, and attributes are updated.
Can I add new variants after initial sync?
Yes, new variants are created during sync.
Can variants be deleted via Akeneo?
No, the connector doesn't delete variants in Shopify.
How are images created in Shopify?
Images are pushed from Akeneo media attributes.
Can I sync multiple images per product?
Yes, multiple images are supported.
Can images be assigned to variants?
Yes, variant-level images are supported.
What happens when an image is updated in Akeneo?
The image is replaced or updated in Shopify.
Can I control image order?
The connector syncs images in the same order as of the image mapping on the UI.
Can I update image alt text?
Yes, alt text can be updated.
What happens when an image is removed in Akeneo?
It is removed from Shopify.
What data can be created as metafields?
Any mapped Akeneo attribute.
Can I create metafields for products and variants?
Yes, both are supported.
Do I need metafield definitions before sync?
Recommended but not mandatory.
What happens when metafield data changes?
Updated values are synced to Shopify.
Can I transform values before syncing?
Yes, transformation rules are supported.
Can I sync multi-select attributes?
Yes, as lists or structured formats.
What happens when a metafield value is removed?
The metafield is cleared or removed.
Collection Sync
How are collections created in Shopify?
Akeneo categories are mapped to collections.
What collection data is created?
Title, description, handle, image, metafields.
What happens when category data changes in Akeneo?
Collection details are updated in Shopify.
How are product assignments updated?
Based on category changes in Akeneo.
What happens when a category is deleted?
Collection is deleted or retained based on config.
Common Errors
What happens if a sync fails?
Errors are logged and visible in reports.
Where can the errors be viewed?
Errors are captured in a failure report and this will be available for download against any sync job that has failed.
Why is my product not syncing?
A product doesn't sync usually due to completeness, filters, or mapping issues.
Why are images not syncing?
Images don't sync due to mapping, limitation or access issues.
Why are metafields missing?
Metafields might miss because of mapping or definition issues.
Can the connector handle large catalogs?
Yes, the connector supports 100k+ SKUs.
How are Shopify API limits handled?
Through batching and throttling.
Process
Will you support my customization needs?
Yes, we can implement any custom, including complex, requirements. Just contact us at
sales@striketru.com with your customization requirements.
What is the setup time needed for the connector?
You can install the connector from the Shopify app marketplace with a few clicks. The connector can then be configured in a few minutes. You can then start to sync product data from your Akeneo PIM into BigCommerce with a couple of clicks. The setup and sync process is quick and easy enabled via configuration screens on the UI. Read the Quick Start guide here.
How to synchronise collections in Shopify?
Select the category trees to be synchronised to Shopify under the Data Filters section.
Others
I am using the older version of Akeneo software, will the connector work for me?
Our connector is compatible with all Akeneo editions (CE, EE, and Cloud Flexibility/Serenity) version 2.x or higher. We highly recommend that you use the latest Akeneo version. If you need help upgrading to the latest version, contact us for help.