Can you transfer my V2 catalog to a separate V3 or MSF (Multi-Storefront) store?

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• How long will my store be down for?

  Depending on your catalog size, the store downtime could be 15 minutes to a few hours. Our team will share the estimated downtime before hand.

• Can I preview custom fields in the sandbox store?

  No. As we retain the custom fields as is during the migration, we do not transfer them over to V3 sandbox for review.

• Is my BigCommerce store compatible for this migration?

  Yes, any V2 store is compatible for this migration. Our app is built to handle complex and high volume catalogs. Additionally, for any rare use cases we can offer a customized solution. Contact us for a free discovery session.

• Is it required to put my store in maintenance mode during migration?

  Yes, we recommend you put your store in maintenance mode during the migration to minimize the risk of data loss or corruption, avoid customer interactions on products with missing data, and ensure that the migration is performed accurately and ...

• Can you migrate customers, orders, themes, etc.?

  No. Considering that the app is used to upgrade products to V3 experience in the same store, it does not migrate customers, orders, themes, etc. If you want to migrate your catalog to a separate V3 store, you will then need to migrate customers, ...